This is the official website of CelestiNet (Pty) Ltd. By using this website, you agree to these legal terms and conditions. We may update these terms at any time by publishing the revised version on this page. If you have any questions, please contact us.

Last updated: 3 July 2026

Service, Billing & Payment Terms

CelestiNet (Pty) Ltd provides IT, web, and related professional services, and may also supply physical goods such as computer hardware on request. The terms below govern how we quote, deliver, bill, and process payments.

We do not operate an online store. Goods and services are not sold directly through this website; they are arranged individually with each client by quote or agreement, and invoiced through our billing portal at https://billing.celestinet.com/.

  • How our services work: We render services and supply goods on request. Where applicable, we provide a written quote before work begins or before goods are ordered. A quote may require a deposit. Once the agreed services are completed or goods are ready, we issue an invoice through our billing portal.
  • Delivery policy:
    • Services: “Delivery” means the performance and completion of the agreed work. Timeframes are communicated per quote or engagement. Digital deliverables and access details, where relevant, are provided electronically.
    • Physical goods (e.g. computer hardware): Goods are supplied by arrangement with the client. Payment terms for goods are negotiated per order — either paid in advance or on delivery, as agreed. Delivery or collection method and timeframe are confirmed with the client before the order is placed.
  • Payment: Invoices are payable by the due date shown on the invoice. Where agreed, goods may be payable in advance or on delivery. Online card payments are processed securely through our third-party payment provider; your card details are handled by that provider and are not stored by us.
  • Currency & international clients: All invoices are issued and payable in South African Rand (ZAR), and the ZAR amount shown on the invoice is the amount payable. Clients outside South Africa may pay by international credit or debit card where supported. In that case the charge is processed in ZAR and your card issuer converts it to your local currency at its own exchange rate on the date of payment; your bank may also apply foreign transaction or conversion fees. Any amount we quote in another currency is indicative only, and the payable amount remains the ZAR figure on the invoice.
  • Deposits: Where a deposit is required, we issue a deposit invoice once you accept the quote. The deposit is payable before work begins or goods are ordered. When the services are delivered or the goods are ready, we issue a final invoice for the total amount with the deposit already deducted, so you are only billed for the remaining balance. Deposits are non-refundable once we have begun work or procured goods on your behalf, except as set out in the refund policy below.
  • Cancellation policy: You may cancel a quote before you have accepted it or before work has commenced, at no charge. If you cancel after work has begun, or after goods have been ordered or procured specifically for you, you remain liable for services already rendered and any non-recoverable costs incurred on your behalf up to the cancellation date.
  • Refund policy: If you believe an invoice is incorrect, a service was not delivered as agreed, or goods received are faulty or not as described, contact us within 7 days of the invoice or delivery date so we can investigate. Where a billing error, non-delivery, or defect is confirmed, we will correct the invoice, replace the goods, or refund the affected amount to the original payment method. Refunds are not provided for services completed and delivered as agreed, or for goods correctly supplied as ordered. We do not provide our own warranty on hardware or other physical goods; such items carry only the manufacturer’s guarantee, which we will help facilitate where applicable. Nothing in these terms limits your rights under the Consumer Protection Act.
  • Disputes: To dispute an invoice, email us or complete our contact form at https://celestinet.com/contact-us/. We aim to acknowledge disputes within 2 business days.

Terms of Use

  • Licence to use: We grant you a limited, non-exclusive, and revocable licence to access and use this website for its intended purposes, including obtaining quotes, managing your account, and paying invoices.
  • Breach of terms: We may suspend or revoke your access if you violate these terms or use the site unlawfully or inappropriately.
  • Linking and framing: You may link to our website, provided it is done fairly and legally. However, you may not frame this site or present it as your own content.
  • User eligibility: By using this website, you confirm that you have the legal capacity to agree to these terms.
  • Intellectual property: All content, text, images, and intellectual property on this site belong to us or our licensors. You may not reproduce, modify, or distribute any part of this website without prior written permission.
  • Trademarks: All trademarks, service marks, and logos on this website are our property or the property of third parties. You may not use them without express permission.
  • Prohibited actions: You may not alter, copy, distribute, transmit, perform, display, publish, license, create derivative works from, or sell any information obtained from this website without consent.
  • Disclaimer: You use this website at your own risk. We strive to keep the content accurate and up to date, but we do not guarantee that all information is complete, error-free, or current. Please notify us of any errors so we can correct them.
  • External links: This site may contain links to external websites or content provided by third parties. We are not responsible for the accuracy, legality, or content of those sites.
  • Privacy: Our handling of your personal information is described in our Privacy Policy and Cookie Policy, which form part of these terms.
  • Related products (enForms): enForms (enforms.co.za) is an online forms product operated by CelestiNet (Pty) Ltd. Use of enForms is governed by its own Terms, Privacy Policy, and Cookie Policy, which apply to that service in addition to these terms.
  • Indemnity: You agree to indemnify and hold us harmless from any claims, liabilities, damages, or expenses arising from your use of this website or violation of these terms.
  • Limitation of liability: To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential damages arising from your use of this website or its content.
  • Governing law: These terms are governed by the laws of the Republic of South Africa, and any disputes are subject to the jurisdiction of its courts.